Continued Improvement Framework


PERCEIVE– Customer Experience (CX) survey and feedback

REFLECT – Employee intro- and retrospective mapping

ENRICH – Multi-media online training facilitation


  • Unified approach to customer and employee sentiment
  • Integrates into existing ICT infrastructure
  • Cost effective and easy rollout
  • Incorporates Net Promoter Score*
  • On-board bulk emailer
  • Optimised for mobile
  • Easily understood, live analysis of results 24/7/365
  • Results are private and for your company eyes only


mobile infographic